Return & Exchange Policy
At Puvabne, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we accept returns and exchanges within 3 days of delivery. Please note that all items must be in their original condition with all tags and labels intact.
FAQ's
Q: What is the return policy of Puvabne?
A: We have a 30-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you can return it for a full refund or exchange. The item must be unused and in its original condition with all the tags attached.
Q: How do I initiate a return?
A: To initiate a return, please send an email to info@puvabne.com or a text via WhatsApp to +91-9319091094 with your order number and the reason for the return. We will provide you with a return authorization and further instructions.
Q: What if the item is defective or damaged?
A: If the item you received is defective or damaged, please send an email to info@puvabne.com or a text via WhatsApp to +91-9319091094 within 48 hours of delivery. We will arrange for a replacement or refund and provide you with a return label.
Q: Can I exchange an item for a different size or color?
A: Yes, we offer exchanges for different sizes or colors. Please send an email to info@puvabne.com or a text via WhatsApp to +91-9319091094 with your order number and the details of the exchange. We will provide you with further instructions and arrange for the exchange.
Q: Can I exchange an item for a different product?
A: Unfortunately, we do not offer exchanges for different products at this time. However, you can return the item for a refund and place a new order for the product you want.
Q: How long does it take to process a return or exchange?
A: Once we receive your returned item, it may take up to 10 business days to process the return or exchange and issue a refund or send the replacement item.
Q: Does Puvabne offer free exchange shipping?
A: Yes, Puvabne offers free exchange shipping for the first exchange.
Q: Who will bear the shipping cost for any subsequent exchanges?
A: Any subsequent exchange shipping will be borne by the customer.
Q: When will Puvabne ship the exchanged item back to the customer?
A: Puvabne will ship the exchanged item back to the customer once it receives the returned item and verifies its condition.
Q: What happens if the item requested for exchange is out of stock?
A: If the item requested for exchange is out of stock, Puvabne will provide a store credit or issue a refund for the item.
Q: Can Puvabne reject returns and exchanges?
A: Yes, Puvabne reserves the right to reject returns and exchanges that do not meet its return policy guidelines.
If you have any questions or concerns about our return and exchange policy, please contact us at info@puvabne.com or via WhatsApp at +91-9319091094. We are always here to assist you.